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FAQ

Straight answers.

Shipping, pricing, carriers, tracking and business accounts — the questions we hear most.

01

Shipping

Open or enclosed — which do I need?

Open transport works for most everyday vehicles. Choose enclosed for classics, exotics or anything you want fully covered on the road.

What happens at pickup?

The carrier inspects your vehicle with you, photographs it and records its condition before loading. You sign off, and it's on its way.

How fast can a carrier pick up?

Most shipments are matched with a carrier quickly, and pickup is typically scheduled within a few days depending on your lane and flexibility.

Can I ship a car that doesn't run?

Yes. Tell us it's inoperable when you get your quote so we match a carrier equipped with a winch or liftgate.

02

Pricing

How is my price calculated?

Distance, vehicle size, transport type and live carrier demand on your lane. The price you see is the price carriers accept — no surprise fees at delivery.

Do I pay anything upfront?

No. Nothing is due until a carrier is assigned to your shipment.

Why does enclosed cost more?

Enclosed trailers carry fewer vehicles and offer more protection, so each spot costs more than on an open carrier.

03

Carriers

Is my vehicle insured in transit?

Every carrier on the network is verified and carries cargo insurance. You'll see the coverage on your booking before you confirm.

How are carriers verified?

We check operating authority, insurance and equipment before a carrier can book a load, and review compliance on an ongoing basis.

I'm a carrier. How do I join?

Apply on the Carriers page. Our team will contact you to complete verification.

04

Tracking

How do I follow my shipment?

You'll get status updates as your vehicle moves. You can also request the latest status any time with your shipment ID on the Track page.

Where do I find my shipment ID?

It's in your booking confirmation email, and starts with DM-.

05

Business

Can I book many vehicles at once?

Yes. Dealers, fleets and auctions can upload a list and we book pickup for every vehicle. See Dealers & fleets.

Do you offer business billing?

Business accounts can discuss billing options with our team. Talk to sales.

Can I connect my own systems?

We offer integrations for rates, orders, status and documents. Learn about API & TMS.

Still unsure?

Ask a real person.

Our team is happy to help with anything this page doesn't cover.